For NGOs and community groups
Membership management for NGOs and community groups
Community organisations and co-operatives are often run by a few staff and many volunteers. Etribes keeps member records, circulars, payments and concerns in one place, with roles so each volunteer sees only what they need.
How it often works today
Records live in paper registers
Member details and fee receipts are kept in registers and files that only one person knows how to find.
Admin falls on a few volunteers
Records, messages and registers are kept by whoever has time, and knowledge leaves when they do.
Updates are lost in group chats
Notices go to several WhatsApp groups, and there is no record of who received what.
Concerns are raised and forgotten
Members mention problems at meetings or on calls, and nobody can say later whether they were resolved.
How Etribes handles it
Member records in one place
Every member's details, documents and status in one list, from pending approval to active or expired.
Circulars that reach everyone
Send circulars and broadcasts to all members or a chosen group, by email and WhatsApp, and see whether each email was delivered.
Payments with a history
Members pay their fees online and the payment is recorded straight away. Bank details are shown for those who prefer a transfer.
Concerns tracked to closure
Members raise a grievance or feedback through the portal, and admins move each one through Active, Pending and Closed, so nothing is forgotten.
Roles for staff and volunteers
Give each staff member or volunteer only the access they need. Important actions are recorded along with who took them.
Features for ngos and community groups
Member records, circulars, payments and grievances for NGOs, co-operatives and community groups.
- Membership managementOnline registration with approval, a searchable directory, document checks and your own plans.
- CommunicationBroadcasts, circulars and newsletters by email and WhatsApp, with templates and delivery checks.
- Payments and renewalsOnline fee collection, renewals from the member's account, payment history and renewal reminders.
- Grievances and feedbackGrievances and feedback tracked through Active, Pending and Closed, plus a personal member dashboard.
- Admin and reportsDashboard and reports, staff roles, a record of who did what, email delivery checks and settings.
- Events and attendanceEvent calendar, recurring series, automatic reminders on your schedule, attendance and certificates.
Questions from ngos and community groups
Can volunteers help without seeing everything?
Yes. You choose what each person can view, add, edit and delete in each part of the system, and important actions are recorded along with who took them.
Can members raise a concern without coming to the office?
Yes. Members submit a grievance or feedback through the portal, and admins track each one through Active, Pending and Closed.
Will our records help with audits and annual returns?
Member records, payment history and attendance sit in one place, with a dashboard of member counts and reports, so the figures are on hand when the committee or auditors ask.
Other kinds of organisation
See a day of your association run on Etribes
Book a demo and we will walk through your own membership, events and payments, starting from the way your organisation works today.