Grievances and feedback
Grievance management that keeps every concern on track
Members raise a grievance or give feedback through the portal. Admins track each one through Active, Pending and Closed, so nothing is lost in an inbox. Members also get a personal dashboard of their own.
What it covers
Grievances and feedback tracked through Active, Pending and Closed, plus a personal member dashboard.
Raised through the portal
Members raise grievances and give feedback through the portal, so each concern is written down rather than mentioned in passing at a meeting.
Active, Pending and Closed
Admins track each grievance through Active, Pending and Closed, so the office can see what needs attention and what is done.
Nothing lost in an inbox
Every concern is tracked from open to closed in one place, rather than spread across emails and chat messages.
Only the right people respond
You decide which staff can view and act on grievances, so concerns reach the people meant to handle them.
A personal dashboard for members
Each member has a personal dashboard, and a calendar of upcoming events.
Resource pooling and bookings
Pool the resources your organisation shares and let members book them.
How it works
- 1
Member raises it
The member submits a grievance or feedback through the portal.
- 2
An admin takes it up
An admin picks it up and tracks it through Active and Pending as the work goes on.
- 3
Close it
Once it is resolved, the grievance is marked Closed.
- 4
Review each week
Look over open grievances and pending approvals once a week, so nothing waits too long.
See these steps with your own plans and members.
Book a demoQuestions about grievances and feedback
What if a member has a concern?
They submit a grievance or feedback through the portal, and admins track it through Active, Pending and Closed.
Who can respond to grievances?
The staff you give access to. You choose what each person can view, add, edit and delete in each part of the system.
How often should we review grievances?
We suggest reviewing grievances and pending approvals once a week, so nothing waits too long.
Works with
- CommunicationBroadcasts, circulars and newsletters by email and WhatsApp, with templates and delivery checks.
- Admin and reportsDashboard and reports, staff roles, a record of who did what, email delivery checks and settings.
- Membership managementOnline registration with approval, a searchable directory, document checks and your own plans.
See a day of your association run on Etribes
Book a demo and we will walk through your own membership, events and payments, starting from the way your organisation works today.